Informativa sulle spedizioni

Altevita Shipping Policy

Last updated: September 10, 2026

This Shipping Policy applies to purchases from Altevita, available at altevita.shop and operated by:

IRON GROUP MARKETING E PUBLICIDADE LTDA LLC
8 The Green, Suite A
Dover, DE 19901
United States
Email: support@altevita.shop

Origin of Shipments

Products sold by Altevita are fulfilled through third-party suppliers and shipped directly from China to the customer's delivery address.

Order Processing

Orders normally require 2 to 4 business days to be processed before shipment.

Business days do not include Saturdays, Sundays, or applicable public holidays.

Delivery Time

After an order has been shipped, the estimated delivery period is:

7 to 12 business days after shipment.

The processing period of 2 to 4 business days is separate from the estimated delivery period.

Tracking

Where tracking is available, tracking information may be sent to the email address provided during checkout.

Tracking information may require some time after shipment to begin displaying updates.

Separate Packages

If your order contains multiple products, the products may be fulfilled separately.

Your order may therefore:

1. Arrive in multiple packages.
2. Have multiple tracking numbers.
3. Arrive on different dates.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you identify an error in your shipping information, contact:

support@altevita.shop

as soon as possible.

Once an order has entered fulfillment or has been shipped, it may no longer be possible to change the address.

Delayed Orders

International shipments may occasionally experience delays because of customs processing, carrier disruption, local postal operations, high shipping volumes, adverse weather, or events outside our reasonable control.

If your order has not arrived within the expected timeframe, contact support@altevita.shop so that we can investigate.

Customs, Duties, and Import Charges

Products are shipped internationally from China.

Where customs duties, import taxes, brokerage fees, or similar charges are legally imposed on the recipient and are not already collected during checkout, those charges are the customer's responsibility, except where applicable law requires otherwise.

Separate or Missing Products

If your order arrives damaged, contains the wrong product, or appears incomplete, contact:

support@altevita.shop

We may request photographs or other reasonable information to investigate the issue.

No Return Shipment After Approved Refund

When a refund or withdrawal is approved under our Return and Refund Policy, Altevita does not require the customer to physically send the product back.

The customer may keep or dispose of the item after approval.

Contact

Altevita
IRON GROUP MARKETING E PUBLICIDADE LTDA LLC
8 The Green, Suite A
Dover, DE 19901
United States
Email: support@altevita.shop
Website: altevita.shop